Shipping policy

Delivery Policy

Please note that delivery times provided for each shipping option are estimates. While we strive to ensure that most orders arrive within these timeframes, unforeseen circumstances such as inclement weather or unexpected delays with the carrier may affect delivery. For the latest updates on your shipment, please check the tracking number sent to your email.

 

Free Shipping Policy

We’re pleased to offer free shipping with no minimum purchase required for all orders in the United States, UK, and Australia. Enjoy shopping with us and let us handle the delivery at no extra cost!

 

Courier Service

To provide you with premium service, we use Express Delivery services such as DHL and FedEx. We reserve the right to choose the courier of our choice for the most efficient delivery method.

 

Custom Duty Fees

  1. United States: There are no additional custom duties on any orders placed from our site. Shipping is entirely duty-free for U.S. customers.
  2. Canada: Orders shipped to Canada may incur custom duties according to local regulations, which are the responsibility of the customer. We do not cover any custom fees or additional charges for Canadian orders.
  3. United Kingdom: Similar to Canada, orders shipped to the UK may be subject to custom duties and taxes. These fees are the responsibility of the customer and are not covered by us.
  4. Australia: No custom duties apply to orders shipped to Australia. Delivery is completely duty-free for Australian customers.

Note:

Although custom charges are generally not applied in the U.S., any such charges that may occur would be the customer’s responsibility to pay.

 

Lost or Damaged Products

If your parcel shows as delivered on your tracking link but you haven\'t received it, please contact our Customer Support Team and the courier within 5 working days from the tracking delivery date to initiate an investigation (Claims raised after 5 working days will not be accepted).

Once verified by the carrier, we will replace any lost or damaged items during transit with either a full store credit or a replacement of the original order. Please note that lost orders are not eligible for a refund.

 

Rescheduling and Delivery Issues


Tracking: After shipping, we provide a tracking number. It\'s the customer\'s responsibility to follow up with the courier. If the courier holds the order for any reason or attempts delivery when you\'re unavailable, you must contact them. If there are multiple failed delivery attempts, the courier may destroy the parcel, and we will not be responsible for such incidents.

Unaccepted Deliveries: If a customer refuses to accept delivery of a parcel and requests its return to the courier, the parcel will be considered lost or destroyed. Unfortunately, in such cases, we are unable to process a return. To arrange for a return, the customers are requested to accept the delivery and follow the return instructions provided.

Incorrect Address Deliveries: Please ensure your shipping address is up to date. Once dispatched, we are unable to reschedule delivery to a different address. Please contact the courier for further actions or solutions. In case the order stays undelivered, the item will not be received back, as courier return costs and duty charges can often exceed the value of the items themselves. In such cases, the package will unfortunately be destroyed, and we won’t be able to process cancellations or returns.

 

Additional Shipping Policies

Because our products are made in other countries, we often ship orders directly from those locations. Rest assured, we follow strict quality standards to ensure you receive the best products.

 

Combined Shipments: If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money. This may, however, cause a slight delay in the delivery of the initial order.