File a return

If you wish to return a product to Leather Heats, you can do so within 30 days by following the instructions below:

1.Securely pack the product:

Make sure to pack the item securely, and if there’s a gift item included, please attach it along with the packing slip. Please note that we only accept returns for items that have an issue caused by Leather Heats, such as receiving the wrong product or a quality issue. We do not accept returns for damaged, used items, or those returned without a valid reason.

2. Send to this address: 

House # 123456, Dallas, TX, S.A.

3. Provide your tracking number: 

Once you receive the tracking number from the courier, please email it to us or send it via WhatsApp to the provided number.

Important Points to Consider:

• The shipping charges for the return will be the responsibility of the customer.

• You must provide the correct return tracking number when filing the return to ensure your return is processed successfully.

• Once our fulfillment center receives and inspects your return (usually within 72 hours), you will receive an email confirmation that your return is complete. If you are requesting a refund, it will be processed within 7 days. Please note that depending on your financial institution, it may take an additional 2-10 business days for the credit to post to your account.